Refund Policy

Effective Date: June 27, 2026

At Planter India, customer satisfaction is important to us.

Eligible Refunds

Refunds are available if:

• You receive the wrong product.
• The product arrives severely damaged.
• The product is missing from your order.
• The order cannot be fulfilled by us.

Customers must notify us within 24 hours of delivery with clear photos or videos.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind
• Incorrect address provided by the customer
• Delivery attempts failed due to customer unavailability
• Natural variation in plant size, color, or appearance
• Damage caused after delivery due to improper care

Refund Process

Once approved:

• Refunds are processed to the original payment method.
• Processing time is generally 5–7 business days, depending on your bank or payment provider.

Contact

Phone: +91 94227 87428

Email: support@planterindia.com